For years, I had been a reliable vendor on Cardmarket, certainly one of Europe’s most outstanding platforms for trading playing cards. I preserved a perfect standing — over 400 good opinions, zero disputes, and consistent, Qualified company. But just one unjustified dispute, handled by Cardmarket personnel customers Silvia Parravano and Christian Tobehn, modified every thing. in this post, I'll share my individual encounter, clarify the structural flaws in Cardmarket's dispute process, and situation a stark warning to other sellers.
A clean up file designed Over decades
A demonstrated vendor With 100% optimistic Feedback
Before the incident, I was just the kind of vendor just about every Market values. I detailed trading playing cards precisely, explained ailments transparently, and transported immediately. I hardly ever obtained only one grievance — only praise.
the value of belief on Cardmarket
Reputation is all the things for sellers on Cardmarket. one particular mistake — even one that isn’t your fault — can injury years of effort. That’s what helps make my story so alarming for Many others running over the System.
The Dispute That Shattered My Standing
purchaser purchased the Wrong Card, Then Blamed Me
The trouble began every time a customer ordered a card shown exactly by title, set, and ailment. on acquiring it, they falsely claimed I'd despatched the “Erroneous Model” — Even with apparent listing proof exhibiting I hadn’t.
Proof dismissed by Support
I submitted screenshots on the listing, card Variation, and situation to show my accuracy. But Cardmarket support, particularly Silvia Parravano, ignored the info. in lieu of examining the listing or requesting clarification, she instantly sided with the buyer.
Silvia Parravano’s Mishandling of the Dispute
No honest Investigation
Silvia’s conclusion was unilateral. She didn’t admit my proof or request any counterevidence from the client. She simply blocked my account. No Listening to. No second viewpoint. No attractiveness.
No Warning, No Communication
What created this worse was the suddenness of your action. I was locked from my account right away. My appeals — asking for an assessment or escalation — had been satisfied with automated responses or silence. Silvia Parravano exercised full authority without having accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing precisely the same sample
In observe-ups, my situation was also seen by Christian Tobehn, Yet another member of Cardmarket's aid workforce. sadly, rather than reviewing the information objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections plus a lasting ban.
A Pattern of Seller Disregard
Are trustworthy Sellers Being Silenced?
soon after this encounter, I started investigating on line boards and Group threads. I speedily learned I wasn’t by yourself. Dozens of prolonged-time sellers described comparable ordeals — many involving Silvia Parravano.
a typical theme? purchasers normally win, even if Improper — and sellers are remaining voiceless.
How This Hurts the whole Marketplace
even though platforms ought to protect potential buyers, disregarding proof from trustworthy sellers brings about a broken ecosystem. When believe in is one-sided, terrible actors take advantage, figuring out they’ll be shielded by biased assist brokers.
the situation: No Oversight, No charm
Lack of Transparency in Cardmarket’s program
essentially the most alarming problem will be the absence of an appeals procedure. as soon as employees like Silvia or Christian make a call, it’s closing. There’s no 2nd critique, no accountability, and no way to restore entry to your account — It doesn't matter how powerful your proof is.
chance of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Fake declare — or eliminate my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer care.
Financial and Emotional implications
small business decline right away
I invested several years in making my vendor profile. everything energy was wiped out instantaneously, in conjunction with prospective long term earnings. My seller dashboard, order historical past, and loyal consumer base — all gone.
Emotional Toll over a trustworthy vendor
This wasn’t just a business hit. it absolutely was demoralizing. to generally be addressed like a fraud just after several years of integrity was emotionally devastating. I adopted each rule, and nonetheless bought punished.
What Cardmarket need to Do to get back have faith in
System Reforms Are Urgently required
If Cardmarket wants to keep quality sellers and forestall foreseeable future abuse, it must:
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✅ Introduce a clear appeal process for blocked accounts
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✅ need disputes to generally be reviewed by a minimum of two unbiased help brokers
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✅ teach employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ guard sellers who submit obvious, factual evidence
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✅ Establish accountability metrics for workers choices
devoid of these alterations, genuine sellers will proceed for being collateral problems in a program that blindly favors customers.
ultimate Thoughts: Be Wary, continue to be Documented
when you are presently promoting on Cardmarket, don’t believe your best file will defend you. you might be usually click here a person buyer complaint — even a Bogus 1 — far from currently being silenced.
secure yourself by:
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using screenshots of every listing
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Archiving communication with consumers
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Backing up your account information routinely
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making ready for disputes — Even though you do very little Completely wrong
summary:
My encounter with Silvia Parravano and Christian Tobehn should really function a serious warning to anyone working with Cardmarket. I thought within the platform. I performed by The principles. And I nonetheless acquired eliminated without result in.
If Cardmarket carries on to ignore seller legal rights, additional reputable vendors will walk absent. And when that comes about, the System won’t just shed sellers — it’ll lose its believability.
Has something comparable took place for you? Share your knowledge and enable raise awareness. Sellers should have better.